Terms and Conditions

1. The Services

CavenX provides an AI platform for educational institutions — including 100+ frontier models, teaching and learning tools, faculty research assistance, admin workflows, and end-to-end encrypted communication channels and rooms for students, teachers, and staff.

• Institutional licensing: Schools, universities, and colleges access the platform under an institutional agreement or order form. Scope, seats, modules, and fees are set in that agreement (typically after a quote).
• Student & scholar subscriptions: Optional individual premium AI subscriptions may be offered separately, transparently, and without requirement for institutional purchase.
• Commercial Services: Where an institution contracts CavenX for its students, faculty, and staff, the institution is typically the data controller for institutional use. See our Privacy Policy.

2. Usage Rights and Limitations

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services.

• Use the Services only as permitted by these Terms and applicable law
• Do not misuse, reverse engineer, or attempt to bypass security controls
• Do not use the Services to generate unlawful, harmful, or infringing content
• Comply with API usage guidelines and rate limits where applicable
• We may modify, suspend, or discontinue features with reasonable notice where practicable

3. Content, Data, and AI

• Your content: Institutions, faculty, and users retain ownership of content they submit, subject to the licenses below.
• License to operate: You grant CavenX a limited license to host, process, and transmit your content solely to provide and secure the Services.
• Zero-training on institutional data: CavenX does not use institutional data, student inputs, faculty research, or AI outputs to train public AI models. This is contractually guaranteed with every model provider. See our Privacy Policy and Security Policy.
• AI outputs: You are responsible for reviewing AI-generated content. Outputs may be inaccurate or incomplete — particularly for exams, research, and compliance use cases.
• Institutional ownership: Schools, universities, and colleges retain absolute ownership of their data. CavenX claims no proprietary rights over institutional content.

4. End-to-End Encrypted Communications

Communications between students, teachers, and non-teaching staff via CavenX channels and rooms are end-to-end encrypted by default, comparable to WhatsApp and Telegram. CavenX cannot access the content of messages in E2E channels and rooms.

• Users must safeguard their devices and account credentials
• Institutions are responsible for acceptable-use policies in their workspaces
• Reported Trust & Safety violations may be reviewed using available metadata and user reports — not E2E message content

5. Accounts and Acceptable Use

• Provide accurate registration information and keep credentials secure
• Institution administrators may provision and manage user access
• Prohibited: harassment, cheating facilitation, malware distribution, unauthorized data scraping
• We may suspend accounts that violate these Terms or threaten platform security

6. Fees and Payment

• Institutions: Fees for schools, universities, and colleges are as stated in the applicable quote, order form, or institutional agreement
• Individual subscriptions: Optional student or scholar premium plans, if offered, are billed separately under published pricing at checkout
• Payment processing: Paid subscriptions are processed securely through Razorpay. We do not store full payment card or UPI credentials on our servers.
• Taxes may apply to paid individual subscriptions as required by law
• Cancellations and refunds are governed by our Cancellation and Refund Policy
• Digital service delivery and plan changes are governed by our Shipping and Exchange Policy

Billing inquiries: hello@cavenx.com

7. Warranties and Liability

• Services provided "as is" to the extent permitted by law
• We do not warrant uninterrupted or error-free operation
• Liability is limited to the amount paid to CavenX in the prior 12 months (if any)
• You agree to indemnify CavenX against claims arising from your misuse of the Services

8. Governing Law

• These Terms are governed by the laws of India
• Disputes are subject to the courts of India
• We may update these Terms with notice. Continued use constitutes acceptance of material changes

Contact

Questions about these Terms: hello@cavenx.com