Cancellation and Refund Policy

1. Scope

This Policy applies to:

• Institutional licensing: Schools, universities, and colleges under a quote, order form, or institutional agreement
• Individual subscriptions: Optional premium plans purchased by students or scholars through the CavenX platform

New institutional deployment and quote requests are handled via our Request a Quote flow — not through consumer payment cancellation flows.

2. Institutional Licensing

Institutional fees, term length, renewal, and termination are governed by the applicable quote, order form, or institutional agreement. Refunds or credits for institutional contracts follow that agreement unless mandatory law requires otherwise.

If your institution wishes to discontinue use of CavenX, contact us at hello@cavenx.com to coordinate offboarding and data handling per our Privacy Policy.

3. Individual Subscriptions

Where offered, optional individual premium subscriptions provide enhanced AI access beyond the institution's licensed allocation. Pricing, billing cycle (monthly or annual), and included features are displayed at checkout before payment.

• All prices are shown in Indian Rupees (INR) inclusive of applicable taxes unless stated otherwise
• Payments are processed by Razorpay; we do not store full card or UPI credentials on our servers
• Subscription access begins upon successful payment confirmation
• Auto-renewal applies to recurring plans unless cancelled before the renewal date

4. Cancellation

You may cancel an individual subscription at any time through one of the following methods:

• In-app: Account settings → Subscription → Cancel plan
• Email: Write to hello@cavenx.com from your registered email with your account details

Upon cancellation:

• Auto-renewal is stopped immediately — you will not be charged for the next billing cycle
• Premium access continues until the end of the current paid period
• No partial-period credits are issued unless a refund is approved under Section 5

5. Refunds

Refund eligibility depends on the subscription type and timing of your request:

• Monthly plans: Refunds are generally not issued after access has been activated. Contact us within 7 days of purchase if you experienced a technical issue that prevented use — we will review on a case-by-case basis.
• Annual plans: Full refund available if requested within 7 days of purchase and premium features have not been substantially used. After 7 days, refunds are not available except where required by law.
• Duplicate or erroneous charges: Refunded in full after verification, typically within 5–7 business days.
• Promotional or discounted plans: Refund terms shown at checkout take precedence.

Approved refunds are credited to the original payment method via Razorpay. Bank or UPI settlement times may take an additional 5–10 business days depending on your payment provider.

To request a refund, email hello@cavenx.com with your registered email, transaction ID from your payment receipt, purchase date, and reason for the request. We respond within 2 business days.

6. Failed & Disputed Payments

• Failed payments: If a payment fails, no charge is made and subscription access is not activated. Retry checkout or contact us for assistance.
• Chargebacks: Initiating a chargeback without contacting us first may result in account suspension pending investigation.
• Razorpay disputes: Payment disputes are handled per Razorpay and applicable banking regulations. We cooperate with verified dispute resolution processes.

7. Contact

Billing, cancellation, and refund inquiries: hello@cavenx.com

General support: hello@cavenx.com

Support hours: Monday – Friday, 9:00 AM – 6:00 PM IST

Or use our Contact Us page.