Shipping & Exchange

Shipping and Exchange Policy

How CavenX delivers its digital AI platform — instant online access with no physical shipping, plus plan changes for individual subscriptions.

Last updated: June 27, 2026

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CavenX is a digital software platform for schools, universities, and colleges. This Shipping and Exchange Policy explains how services are delivered, what to expect regarding physical goods (none), and how plan changes work for optional paid subscriptions.

1. Scope

This Policy covers:

Delivery of CavenX platform access to institutions and individual users
Absence of physical product shipping
Upgrades, downgrades, and exchanges between subscription plans

For refunds and cancellations, see our Cancellation and Refund Policy.

2. Digital Service Delivery

CavenX is delivered entirely online. There are no physical products, hardware shipments, or courier deliveries associated with our platform.

Institutional deployment: After onboarding (typically ~30 days), users access CavenX via web browser or mobile app using credentials provisioned by their institution.
Individual subscriptions: Upon successful payment via Razorpay, premium access is activated on your CavenX account — usually within minutes. A payment confirmation is sent to your registered email.
Service location: All platform services are hosted in India. Users access services remotely from any supported device with an internet connection.

If you do not receive access within 24 hours of a confirmed payment, contact hello@cavenx.com.

3. Physical Shipping

CavenX does not sell or ship physical goods. No shipping charges, delivery timelines, or courier tracking apply. If a future offering includes physical materials, this Policy will be updated with shipping terms before any such product is made available.

4. Plan Changes & Exchanges

Individual subscribers may request changes to their subscription plan subject to availability:

Upgrade: Moving to a higher-tier plan takes effect immediately. You are charged the prorated difference for the remainder of the current billing period.
Downgrade: Takes effect at the start of the next billing cycle. Premium features remain available until the current period ends.
Billing cycle change: Switching between monthly and annual billing is processed at renewal. Contact us before your renewal date to request a change.
Institutional users: Plan changes for institution-provisioned accounts are managed by your institution's administrator — not through individual checkout.

To request a plan change, email hello@cavenx.com or use in-app subscription settings where available.

5. Access & Availability

CavenX requires a modern web browser or supported mobile app and a stable internet connection
Scheduled maintenance is announced in advance where practicable; emergency maintenance may occur without prior notice
Platform availability targets are defined in our Terms of Service; we do not guarantee uninterrupted access
Geographic availability is focused on India; users outside India may experience limited model or feature availability.

6. Contact

Delivery and plan-change inquiries: hello@cavenx.com

General support: hello@cavenx.com

Support hours: Monday – Friday, 9:00 AM – 6:00 PM IST